Rachel has led the infrastructure software practice for The 451 Group since its debut in April 2000. She pioneered coverage on SOA, distributed application management, utility computing and open source software. Today she focuses on datacenter automation and server, desktop and application virtualization. She was also the lead author of many 451 Special Reports, including ''V' for Virtualization: Transforming the datacenter, driving M&A' (Dec 2006) and 'Virtualization II: Desktops and applications are next' (Jun 2007).

Rachel began covering the technology sector in 1995, when she helped launch Computer Week, later PC Week Australia, for Australian Provincial Newspapers. She also worked as Deputy Editor of the award-winning Managing Information Systems (MIS) Magazine for the Strategic Publishing Group.

Rachel has a BA in English Literature from the University of Sydney and an MA in Anglo-Irish Literature from Trinity College, Dublin.